Help FAQ’S

Why was I redirected to another screen to enter my payment details while booking a road test appointment?

To complete payment, customers are directed to a secured payment processing application. Once payment is complete, they are automatically redirected to the virtual waiting room page which will allow access to the booking system in less than a minute. At that point, the virtual waiting room page should not be closed, or the session will be terminated, and customers will be required to begin a new session.

What happens if a customer closes their browser when being directed back to the waiting room?

If the browser session is closed prior to confirming a road test appointment time/date, the fees charged will be reversed to the customer, based on their method of payment, and no fee will be processed. The automated road test booking system can only take payments if they are accompanied by a road test appointment.

I am required to verify my email address during my session. How can I keep my spot in queue?

Do not close the current browser session to ensure your spot in queue. Customers must complete the email verification within a 10-minute window by using the same browser session or by opening a new tab within the same session. This will ensure their position in queue is maintained and they are not placed at the start of the wait time queue.

While waiting can I access www.drivetest.ca or other websites without affecting my position in queue?

Customers waiting in the waiting room are required to use a different browser or a new tab in the same browser to access https://drivetest.ca or any other websites to avoid impacting their position in queue.

While booking a road test appointment online I noticed more than one charge on my card, how can I receive a refund for the additional fee?

The drivetest.ca road test booking system uses a pre-authorization system during the booking process. If the road test booking is not successful, the debit/credit card is not charged but it may appear on the bank/credit card statement until it is automatically removed by the financial institution, used for the booking. The removal of an authorization is an automatic process by the financial institution. DriveTest is not able to expedite this process as we have not received the funds. Generally, the authorization is removed within 7-10 business days. For more information, please contact your financial institution used for this transaction, regarding the removal of this authorization.

I am encountering difficulties accessing the waiting room (system kicks me out of queue or does not allow me entry into the waiting queue), is there another way to schedule a road test appointment?

You may schedule, confirm, cancel, or rebook a road test appointment by visiting a DriveTest Centre or by calling the automated booking line at 1-888-570-6110 or 647-776-0331 to use the automated service or to speak to a live operator during business hours by pressing “0” (zero) from the main menu.

I am receiving an error message and I can’t seem to figure out why. Are there any tips in creating a successful booking?

If any of the following circumstances are true, you may experience a failed booking attempt and/or have to rejoin the queue:

• •The session has expired (customer took longer than 45 minutes to complete the booking)
• •The browser was closed while waiting in queue
• •The quit button was pressed, or the user navigated back to the Book a Road Test Page
• •A different browser was used to open the verification link sent to your email address
• •It takes more than 15 minutes to verify your email address
• •It takes more than 15 minutes to start the payment process or begin the booking after being let in from the queue
• •Your session has been inactive for 15 minutes or more during booking
• •Your session expires before you can complete a payment
• •You have less than 15 minutes remaining on the road test booking session timer

Any fees approved during an unsuccessful booking will be reversed within 5-7 business days by your financial institution.

How long will I have to wait for a road test appointment?

Our commitment is to ensure that all full time DriveTest Centres across the province have availability of road tests within 42 days. This means that you should never have to wait more than 42 days to secure a test. In many cases, tests will be available earlier. Tests also become available throughout the month due to cancellations and other considerations. We encourage you to book early and to check a variety of locations if you are seeking the earliest possible appointment availability.

Which booking method will provide me with the earlier road test appointment date?

Road test appointment times are provided across all channels as they become available (e.g., in person at the DriveTest Centre, online, through a Call Centre Agent, through the automated booking line). There is no difference in using one channel over another, road test availability remains the same, regardless of the channel being used.

Can I pay for a road test online without booking an appointment?

A road test appointment must accompany an online payment. If an appointment is not booked during the same session, fees taken will be reversed. Fees approved during an unsuccessful booking will be reversed within 5-7 business days by your financial institution. If you wish to add a payment to your record, please visit your nearest DriveTest location or speak to a live agent by calling 1-888-570-6110 or 647-776-0331 by pressing “0” (zero) from the main menu.

There are no appointments available until 2026, when will more tests be added?

DriveTest only posts road test appointments up to six months in advance. If a user’s licence expires in 2027, they will see a calendar that includes dates in 2027. The user may see a fully greyed out calendar into 2027, but that does not mean there are no tests until 2027. As DriveTest adds more tests within the 6-month window, additional appointment dates will become available.

Do you offer walk-in, standby, first-come-first-served road tests at DriveTest Centre and/or Travel Point locations?

Road tests are scheduled by appointment only. Standby appointments are offered as an alternative to customers who want a road test appointment earlier than the next available scheduled date. They are provided to customers on a first-come-first-served basis and customers are advised that there is no guarantee that an appointment will become available. Applicants can visit their local DriveTest Centre and request to be placed on a standby list.

Bookings Made After Completing a Ministry-Approved Beginner Driver Education Course

MTO Requests Drivers to Complete a Road Test (e.g., for Seniors and Medical Referrals)

Multiple Bookings Using the Same Email Address

Credit Card Declined/Transaction Issues

Credit Card Pre-Authorization Concerns

Use of VISA Debit and MasterCard Debit Cards

Road test bookings and payments can be made at all DriveTest Centres by cash (Canadian dollars only), credit card (VISA or MasterCard), regular debit card, certified business cheque, certified personal cheque, bank drafts or money orders (each made payable to Serco Canada Inc.), or travellers cheque (Canadian or American).

Confirmation Email in Junk Mail Folder

Web Browser Versions