Serco Canada Inc. (Serco) is sensitive to the issues of security, privacy, consent, and protection of personal information for all users of www.drivetest.ca.

Payment Security

This website is authorized by the Government of Ontario. Online payment is secure. Personal and credit card information entered on this site is transmitted electronically in a format that cannot be intercepted, altered, or decoded by a third party, as it is encrypted to ensure its confidentiality. This website complies with SSL encryption standards, under which transaction information will always be transmitted securely. Payment is made directly through Optimal Payments/Desjardins, a secure, credit card payment service. This website does not store credit card information on any transaction. As a result, you will be required to provide credit card information with every new booking.

Notice of Collection

Personal information is collected by Serco Canada Inc. Driver Examination Services (DriveTest) on behalf of the Ministry of Transportation for Ontario (MTO) under the authority of section 205 of the Highway Traffic Act. The information is used for the administration of MTO’s driver, vehicle, and carrier programs. The personal information that you provide to Serco Canada Inc. to enable us to respond to your inquiry or book your road test will be used only for that intended purpose, except as may be authorized by law. Your information will not be included on any mailing lists. The authority for obtaining this information from you complies with section 38(2) of the Freedom of Information and Protection of Privacy Act (FIPPA). Please note that, if you refuse to provide the required information, you may experience difficulties in having your request fulfilled, as some details are mandatory (e.g., driver’s license and expiry date to obtain a road test booking appointment). With appropriate documentation, you can update personal information through Service Ontario. If you require further information or have any questions regarding privacy and your personal information, please consult the Serco Canada Inc. Privacy Policy or contact the Serco Canada Inc. Privacy and Security Director, in writing, at Downsview Park, 37 Carl Hall Rd, Toronto, ON M3K 2E2 or by email at [email protected].

Privacy

While booking and taking a road test, you will be asked to provide and/or confirm some personal information. The information is used for the administration of the Ministry of Transportation’s driver, vehicle, and carrier programs. The details that you provide to us allow us to book your road test appointment, send a confirmation email, send an appointment reminder, confirm your identity to take the road test, and contact you in case of a road test cancellation/change.  You will not be placed on any promotional phone or mailing lists, nor will your information be released to any third party, except as may be authorized by law.