Frequently Asked Questions
Question: Which locations offer the option to book an appointment for a licence exchange and when can I start booking?
Answer: The following DriveTest locations will offer the licence exchange booking option:
– Downsview and Oakville: February 9, 2024
– Brampton, Etobicoke, Hamilton, Kitchener, London, Mississauga, Metro East, Newmarket, Orangeville, Oshawa, Ottawa Walkley, Port Union, and Windsor: April 12, 2024
– Collingwood and Elliot Lake Travel Points: May 31, 2024
Note: Appointments for all transactions may be booked at these travel point locations.
Question: How do I book an appointment to exchange my driver’s licence?
Answer: To book an appointment to exchange an out-of-province or out-of-country driver’s licence, please visit the DriveTest website, or call 1-888-570-6110 and speak with a live agent.
Question: What do I need to exchange my licence?
Answer: You will be required to bring a number of documents. For details on required documents and eligibility for license exchanges, please visit the DriveTest website.
Question: Which services can I book an appointment for?
Answer: Appointments are only for exchanging out-of-province and out-of-country licences. Starting on May 31, 2024, customers can book appointments for all transactions at the Collingwood and Elliot Lake Travel Points.
Question: Will same day appointments be offered?
Answer: Yes. Same day appointments will be offered.
Question: Is there a fee for booking a licence exchange appointment?
Answer: No. There is no fee for booking a licence exchange appointment.
Question: What name do I use when booking my appointment?
Answer: When booking an appointment, you must use the name as it appears on your identification. It’s important to note that if the names don’t match, your appointment will be cancelled, and you will need to reschedule or join the walk-in service queue to obtain a ticket. Please check the DriveTest website for a list of accepted identification.
Question: Can I book a licence exchange appointment for someone else?
Answer: Yes, licence exchange appointments can be booked for friends or family members, but the name used for the appointment should match the name of the individual that will be receiving the service.
Question: Can multiple people be added to a single appointment?
Answer: No. Only one person per appointment is allowed.
Question: I arrived at the DriveTest Centre for my scheduled licence exchange appointment. What do I do next?
Answer: Upon arrival at the DriveTest Centre, the customer should wait in the designated waiting area. Please refer to your confirmation email for an image of what this waiting area looks like at the DriveTest Centre. At the scheduled appointment time, the customer will receive an SMS text advising them to report to Counter X for service.
Question: Does the customer need to show proof of the appointment?
Answer: No, proof of appointment is not required.
Question: I missed my scheduled appointment for a licence exchange. What should I do?
Answer: Customers who arrive more than 15 minutes late for their appointment will be considered a no-show and must schedule a new appointment or join the regular walk-in queue for service if time permits.