Skip to main content

COVID-19 FAQ's

New Remote Queueing Option for Inside Services

Frequently Asked Questions

Question: When does this remote queuing system take effect?
Answer: The piloting of the remote queuing system will commence Monday, December 5 at the Brampton DriveTest Centre and Monday, December 19 at the Metro East DriveTest Centre.

Question: What is a remote queuing system?
Answer: A remote queuing system replaces physical line-ups with a virtual queue. With a remote queuing system, customers looking to complete inside services such as knowledge tests, at the Brampton and Metro East pilot locations are now able to join the line by using their mobile device through the drivetest.ca website. Individuals can also join the virtual queue by scanning a QR code affixed to the exterior of the pilot locations or through assistance from the door guard. These new options to join a virtual queue will reduce the need for customers to stand in a line outside.

Question: How do I join the line remotely for inside services?
Answer: Customers can join the line for inside services remotely using a link available on the DriveTest website, through a QR code that will be affixed to the exterior of the Brampton and Metro East DriveTest Centres, or through the assistance of a Door Guard (for those individuals without a cell phone or who require further assistance).

Question: What information is required in order to join the remote queueing line up?
Answer: To join the remote queue online, customers are required to provide their first name and phone number. To ensure eligibility for service, register with the name on the identification you intend to present at the DriveTest Centre.

Once registration is complete the customer will receive an initial text message with their spot in queue and estimated wait time. They can click the link to watch live updates.

Question: What if I need to leave the queue before receiving service?
Answer: You can exit the queue by replying with “9” to any text message sent by the queuing software. To rejoin the queue, simply text back your name as it appears on the identification you intend to present at DriveTest.

Question: Does WaitWell work with every cell phone carrier?
Answer: Yes, no matter what carrier you use, you will receive notifications by SMS from WaitWell if you allow it.

Question: What languages is WaitWell available in?
Answer: WaitWell is available in English and French.

Question: Will my contact information be protected?
Answer: Yes. WaitWell will never sell or share your data or your customers’ information with any third parties.

Question: I want to join the remote queuing line up but do not have a cell phone/data plan. Can I still join the remote queuing line up?
Answer: Yes. Applicants who do not have a cell phone or data plan should see the Door Guard to be added manually to the remote queuing line up.

Question: Can I add multiple people onto one registration?
Answer: If each person has a cell phone number and a data plan, it’s encouraged they register themselves to receive a unique QR code and real time updates. If the additional person doesn’t have a phone and/or data plan, you can add them to your registration by providing their name shown on their ID that they will present at DriveTest. If you bring an additional person who is not registered, they may be placed at the end of the queue.

Question: Can I join the line remotely for my friend/family member?
Answer: Yes. When registering, record the person’s name as it appears on the identification they will provide during their visit. A reasonable match must be provided otherwise the customer will need to re-join the remote queue.

Question: Will this change take effect at all DriveTest locations?
Answer: No. The remote queuing system pilot will be taking place at the Brampton and Metro East DriveTest Centres only.

Question: Why are the Brampton and Metro East DriveTest Centres the only locations being utilized for this virtual queuing pilot?
Answer: In order to effectively manage and monitor the pilot, the program was limited to two DriveTest locations.

Question: I’m at the front of the remote queuing line up. Does this mean I’m next in line to be served at the DriveTest counter?
Answer: Upon entry into the DriveTest Centre, customers will be required to take a QMatic ticket which will identify the nature of the transaction that they are looking to perform. Customers will then join a short queue inside the facility prior to being served.

Question: Which Inside Services transactions will be offered as part of this pilot?
Answer: Any transaction other than a road test, is deemed an Inside Service transaction and these include the following services:

• Original Licensing Applications and Written Tests (G and M)
• Reciprocal and Non-Reciprocal Out of Country Driver’s Licence Transactions
• Out of Province Driver’s Licence Exchanges
• Commercial Upgrades and Renewals
• Driving Instructor Applications
• CVOR Testing and Processing
• Acceptance of Medicals
• Book a road test appointment

Question: Can I join the remote queuing system to take my scheduled road test?
Answer: No. Road test applicants must continue to check in 30 minutes prior to their road test appointment in person at the DriveTest Centre.

COVID-19 Updates and Frequently Asked Questions

To protect the health and safety of DriveTest customers and staff, it is recommended that customers wear a face mask or covering while on DriveTest property – with the exception of during motorcycle road tests.

Please visit the Find a DTC or Alphabetical Centre List sections of our website for a list of DriveTest Centres and their hours of operation.

At the time of your visit, all customers, including road test applicants, should review the COVID-19 self-screening assessment posted at the door. Customers who display COVID-19 symptoms will not be able to enter the building or complete a scheduled road test.

Before visiting your local DriveTest Centre, please read the following updates and FAQ’s to learn more about available services. Information will be updated as we progress from one phase to the next.

1. COVID-19 Preventative Measures

2. Road Tests

3. Expired Driver’s Licences

4. Special Accommodation Request

5. Temporary Testing Site

Where is the temporary testing site located?

What are the hours of operation for the temporary testing site?

Will the offsite testing location offer all classes of road tests?

Will the temporary testing site offer any inside services?

1. COVID-19 Preventative Measures

Question: What preventative measures are in place to ensure the health and safety of customers and employees?
Answer: At the time of your visit, all customers, including road test applicants, should review the COVID-19 self-screening assessment posted at the door. Customers who display COVID-19 symptoms will not be able to enter the building or complete a scheduled road test.

The following measures and procedures are in place at all DriveTest Centres:
Inside DriveTest Centres:

    • DriveTest has adopted enhanced cleaning practices for offices and employee workspaces.
    • Employee screening will occur at the start of their shifts.
    • Personal protective equipment will be available for all driver examiners to use at their discretion.
    • Plexiglass panels have been installed at all wicket counters as a barrier between employees and customers.
    • It is recommended that customers and visitors wear a face mask or covering when entering a DriveTest Centre.
    • At the time of your visit, all customers, including road test applicants, should review the COVID-19 self-screening assessment posted at the door. Customers who display COVID-19 symptoms will not be able to enter the building or complete a scheduled road test.
    • Employees and customers will have access to hand sanitizer.
    • Sanitizing wipes will be available near touch screen equipment such as the Qmatic ticketing and road test kiosks, knowledge test kiosks, vision screeners, debit/credit machines, etc.
    • Debit and credit cards are the preferred method of payment.

 

During Road Tests:

    • It is recommended that all road test applicants wear a face mask or covering at all times, including during their road test, excluding during motorcycle road tests.
    • All road test applicants should review the COVID-19 self-screening assessment posted at the door prior to entering a DriveTest Centre. Road test applicants who display COVID-19 symptoms will not be able to enter the building or complete their road test.
    • Personal protective equipment will be available for all driver examiners to use at their discretion.
    • Headset and radio equipment used for motorcycle testing is sanitized between road tests and customers will be supplied with disposable earbuds.

2. Road Tests


A. Question: My (G2/G) or (M2/M) road test was canceled. Will I receive priority testing due to the cancellation of my road test appointment?
Answer: Due to the high demand for the in-vehicle passenger (G2/G) and motorcycle (M2/M) road test appointments, we are unable to prioritize customers with canceled appointments at any of our DriveTest Centres. As additional Driver Examiners are hired in the months ahead, DriveTest will add more road test appointments to help address the current backlog.

B. Question: If my G2/G test was canceled due to the suspension of services, will I lose my road test fee?
Answer: No, all in-vehicle passenger road tests (G2/G) and motorcycle road tests (M2/M) will be canceled without penalty. The pre-paid road test fee will remain on file for future appointments.

C. Question: I will be visiting a DriveTest Centre to complete a road test. Is there a new process in place that I should be aware of?
Answer: Customers should review the COVID-19 self-screening assessment posted at the door prior to entering the DriveTest Centre. Applicants who answer yes to any of the questions in the screening tool will not be able to enter the building or complete their road test.

If the above requirements are not met, then the road test appointment will be canceled without penalty.

It is recommended that all in-vehicle road test applicants wear a face mask or covering at all times.

D. Question: When will additional road test appointments be available on the system for booking?
Answer: As new Driver Examiners are hired and trained, new blocks of road tests will be added to the booking system and appointment availability will increase. To book an appointment please visit https://drivetest.ca/dtbookingngapp/

E. Question: Are stand-by appointments offered at this time?
Answer: Yes, as of March 21, 2022 stand-by appointments will be available at centres that are able to offer them.

F. Question: What changes have been made to the G road test?
Answer: To help clear the backlog of in-vehicle passenger road tests resulting from COVID-19 restrictions and closures, the G road test has been temporarily modified.

Until further notice, the G road test will not include these elements that are already covered in the G2 road test:

  • parallel parking
  • roadside stops
  • 3-point turn
  • driving in residential neighbourhoods

The test will still include all of the fundamental elements such as:

  • driving on major roads and expressways including merging on and off, maintaining appropriate speed and space, signalling and more
  • turns, curves and lane changes
  • intersections
  • driving in business areas

Learn more about what’s included in the G road test.

3. Expired Driver’s Licences

A. Question: My novice class (G1, G2, M1, M2, LM2, M2) driver’s licence expired on or after March 1, 2020. Am I able to schedule a road test appointment without re-applying for a driver’s licence and completing a vision and a knowledge test?
Answer: Yes, if your novice class licences expired between March 1, 2020 and December 31, 2022 you are able to schedule a road test appointment without re-applying for a driver’s licence and completing a vision and a knowledge test until December 31, 2022. Novice class licences expired between March 1, 2020 and December 31, 2022 are extended to December 31, 2022 to complete the required testing to maintain their licence or graduate to the next level of licensing.

B. Question: How many times may I attempt a road test while my licence is expired and extended under the temporary regulations?
Answer: Extended novice licence holders may attempt their road test as many times as necessary until December 31, 2022. As per current rules, if a road test for the lower class of licence is attempted to maintain the same class of licence and is not successful, the licence will be downgraded, for example, if a G2 holder attempts the G1 exit (G2) road test and is not successful, the licence will be downgraded to G1. If a G2 holder attempts the G2 exit (G) road test and is not successful, they maintain the G2 licence and additional appointments may be booked until the temporary regulations are revoked.

C. Question: My driver’s licence has been expired for a long time, how do I renew my driver’s licence?
Answer: If your driver’s licence was expired:

    • Prior to March 1, 2020, your invalid time starts from your original expiry date.
    • Expired between 1 and 3 years, please visit a DriveTest Centre to reapply for your class G and/or M driver’s licence. You will need to complete a vision test, pay the 5-year licensing fee, and take a new photo.
    • Expired between 3 and 10 years, please visit a DriveTest Centre to reapply for your class G and/or M driver’s licence. You will need to complete a vision test, a knowledge test, and pay the 5-year licensing fee and successfully complete two road tests (G2 and G, or M2 and M) without the mandatory waiting period. You can book your first road test (G2 or M2) as soon as you pass your knowledge and vision tests (no required waiting period). You can book your G or M road test as soon as you pass your first road test (no required waiting period).
    • Expired more than 10 years, please visit a DriveTest Centre to reapply for your class G and/or M driver’s licence. You will need to complete a vision test, a knowledge test, and pay the 5-year licensing fee and successfully complete two road tests (G2 and G, or M2 and M), including the mandatory waiting period.
    • Between March 1, 2020, and February 28, 2022, your licence is now expired. Please visit ServiceOntario to renew your class G and/or M driver’s licence.

4. Special Accommodation Request

Question: I will be visiting a DriveTest Centre to obtain driver examination services but require special accommodations. Who should I contact to provide my request for accommodation?
Answer: DriveTest strives to provide goods and services in a respectful and accessible manner to all customers, including persons with disabilities. If you have an accommodation requirement, please email our AODA Board of Advisors at [email protected]

5. Temporary Testing Site

A. Question: Where is the temporary testing site located?
Answer: The temporary testing site is located as follows:

  • Mississauga Temporary Site at 1170 Burnhamthorpe Rd W, Unit 1, Mississauga, ON L5C 4E6.

B. Question: What are the hours of operation for the temporary testing site?
Answer: The temporary testing site will be open as follows:

  • Mississauga Temporary Site: Monday to Saturday 8:30AM to 5:00PM

C. Question: Will the offsite testing locations offer all classes of road tests?
Answer: The temporary testing location will offer class G2 and G road tests only.

Please note that this location does not offer any inside services or knowledge testing.

D. Question: Will the temporary testing site offer any inside services?
Answer: No, the temporary testing site will offer class G2 and G road tests only. No other services will be offered.

New: Complete Application Forms Online in Advance of Your Visit to a DriveTest Centre

DriveTest is modernizing to serve you better!  We now offer the option to complete application forms online in advance of your visit to a DriveTest Centre. The following transactions are eligible for this option:  New Driver, Out of Province Driver, and Out of Country Driver.

To complete an application form online, visit the forms library and follow the instructions listed below.  Then simply print the completed form and bring it with you when you visit a DriveTest Centre to complete your transaction.

Using your acceptable identification documents, complete the following sections of the electronic application form, then print a completed copy and bring the form along with your original, acceptable identification to the office to begin your application.

See the Acceptable ID Documents page for a complete list of acceptable identification.

NOTE:  The online application form will only work properly if opened with an Adobe Reader 10 or later client. Please do not open this file in a browser.

Section 1 – Driver Information

  • List your name exactly as it appears on your acceptable identification. Do not add names or initials that do not appear on your documents.
  • Include an Ontario Driver’s Licence number if you were previously licensed in Ontario. If you do not know your Ontario Driver’s Licence number leave the section blank.
  • Select your date of birth from the drop-down calendar.
  • Record the gender shown on your acceptable identification documents.
  • Record your height in centimeters.
  • Record your full residential mailing address; include an apartment/unit/townhouse number if applicable, under ‘Unit Number.’ Include a direction if applicable. E.g., Main Street East
  • Record a mailing address if the licence is to be mailed to another location aside from your residential address listed above.

Section 2 – Questions and Responses

Use your mouse (or tap on touch screen devices) to select the appropriate box.

If you answer “Yes” to Question #2 regarding a medical issue you will be required to enter the medical condition on the Medical Condition line.

If you answer “Yes” to Question #3 and/or Question #4 regarding previous licensing information you will be required to enter your name as listed on your Ontario Driver’s Licence or Ontario Photo Card. You will also be required to enter the jurisdiction and duration of your previous licensing experience outside of Ontario.

Section #3 – Applicant Declaration

  • Select the current date from the drop-down calendar.
  • Ensure your responses and personal information are correct before printing. Once you are sure the information is correct, click PRINT FORM at the bottom left of Page 2.
  • Sign the applicant declaration using the same signature as your acceptable identification documents. See the  Acceptable ID Documents page for a complete list of acceptable identification.

If you have a question or concern about completing the application form online, please review the frequently asked questions.

New Secure Drop Boxes for Medical Reports!

Eligible users may deposit their medical report form in the secure medical drop box during regular business hours at these participating DriveTest Centres:

Barrie, Belleville, Brampton, Brantford, Burlington, Downsview, Etobicoke, Guelph, Hamilton, Kingston, Kitchener, London, Metro East, Newmarket, Oakville, Orangeville, Oshawa, Ottawa Canotek, Ottawa Walkley, Peterborough, Port Union, St Catharines, Sudbury, Thunder Bay, and Windsor.

The medical drop box is located in the lobby along with a list of criteria clearly displayed above each drop box. The new secure medical drop boxes will reduce customer wait times and improve the level of customer service provided at the front counter.

No Additional Service Fees

DriveTest does not charge any additional service fees for booking your road test; we charge only fees approved by the Ministry of Transportation of Ontario. If using third-party booking services, we recommend customers make themselves aware of any additional fees that may be charged.

Third Party Booking Services

DriveTest is not affiliated with any third-party booking services; as such, the use of these services is at your own discretion. Please be aware that your personal and financial information may be collected by a third party and could be subject to misuse. DriveTest is not responsible for, nor obligated to honor services booked via a third-party site.