Centre Accessibility

• Three knowledge testing methods are available: verbal, handwritten and computerized. People who have reading or writing challenges can take an audio/verbal knowledge test. Computerized knowledge tests also have audio capabilities. If you need a verbal test administered by a DriveTest Centre employee or qualified interpreter, you will need to make an appointment. Interpreters must meet specific criteria. Please visit a DriveTest Centre for details.
• All computerized knowledge test kiosks are equipped with an audio function, with options to skip or repeat questions as needed. No appointment is required; applicants must advise the agent prior to entering the test room or as soon as it becomes apparent that an audio test is required, and disposable headphones will be provided. Personal headphones are allowed provided they are plug in non-Bluetooth (wired) headphones with a 3.5mm headphone jack.
• Any support persons must conduct themselves in a professional manner and must not interfere with knowledge testing. DriveTest is committed to preserving the highest standards of integrity and ethics during the testing processes. We may ask for a doctor’s note or other proof that the requested accommodation (for example, a support person) is necessary to accommodate a disability need.
• If you are deaf, deafened, or hard of hearing, you can use a sign-language interpreter for your knowledge test and/or road test.DriveTest does not provide sign-language interpreters. It is your responsibility to obtain one. We will reimburse the reasonable and necessary costs for a sign-language interpreter appointment. When your interpreter has been arranged email us to request an accommodation. If you are unable to email, visit a DriveTest Centre and let us know that you have arranged for a sign-language interpreter and would like to book a test. Your appointment will be scheduled once your request has been reviewed and approved. Road test appointments are scheduled in advance; it is recommended that you request accommodation as soon as possible to avoid delays. It is your responsibility to notify both your interpreter and DriveTest as soon as possible if you cannot make your appointment. DriveTest must be notified at least 48 hours before to your scheduled road test appointment time to avoid losing your road test fee.
• For road accommodations due to a service animal, approval can be provided on the day of the road test by requesting accommodation with the Driver Examiner. A service animal will be permitted in the vehicle during a road test provided they do not pose a health and safety risk to the customer, Driver Examiner or other road users. If a service animal cannot be readily identified, DriveTest reserves the right to request documentation from a regulated health professional as per the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) to continue with the accommodation.
• For other accommodations not listed, please view our Accessibility Standards for Customer Service Policy or contact the AODA Board of Advisors for further information. Include your full name, driver’s licence number (if applicable), contact information and the reason for your request. Our response will be communicated through your preferred method of contact.
• For vision testing, screens can be moved as required, by simply unplugging the device and moving it into the desired location. Cameras can also be adjusted, if needed, by simply moving the device to the desired height.

If you have any questions, concerns, or feedback about our facilities or services, or would like to advise us of any accommodations you require, please contact us.