How will medicals deposited in the secure drop box be processed?

The medical drop box will be emptied daily by DriveTest staff. The medical will be reviewed and all acceptable medical reports will be entered onto the driver record the same day.

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What happens if the medical report cannot be graded?

If an incomplete or unacceptable medical is deposited, DriveTest staff will contact the customer using the number provided on the front of the medical report.


For incomplete medicals: The customer is required to return within 30 days to retrieve the medical and correct any necessary information. When the customer returns, they are provided a medical and contact information (direct phone number with voicemail or cell phone) to arrange a date and time for drop off.


If the customer cannot be contacted or does not return within 30 days from submission, the DriveTest Centre is required to submit the report to be reviewed by the Medical Review section of the Ministry of Transportation. The medical is not applied to the driver record until the review process has been completed, which may take between 5-8 weeks. A decision is made and sent to the driver by mail from the Ministry of Transportation.


DriveTest does not retain copies of any medical reports submitted. To obtain a duplicate copy speak to your physician, specialist or nurse practitioner who completed the form.


For unacceptable medicals: DriveTest will contact the customer to advise the medical report is being forwarded to the Medical Review section of the Ministry of Transportation. The medical is not applied to the driver record until the review process has been completed, which may take between 5-8 weeks. A decision is made and sent to the driver by mail from the Ministry of Transportation.


DriveTest does not retain copies of any medical reports submitted. To obtain a duplicate copy speak to your physician, specialist or nurse practitioner who completed the form.

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I am required to submit a medical report as part of my commercial licence requirement. Can I drop off or have someone drop off this report on my behalf?

Eligible users (including spouses, employers, etc.) can avoid the queue and deposit a medical report form in the secure medical drop box during regular business hours at these participating DriveTest Centres:

  • Barrie, Belleville, Brampton, Brantford, Burlington, Downsview, Etobicoke, Guelph, Hamilton, Kingston, Kitchener, London, Metro East, Newmarket, Oakville, Orangeville, Oshawa, Ottawa Canotek, Ottawa Walkley, Peterborough, Port Union, St Catharines, Sudbury, Thunder Bay, and Windsor.

The medical drop box is located in the lobby along with a list of criteria which is clearly displayed above each drop box.

Please note, we cannot provide drop off service if a temporary driver’s licence is required, or if there are changes to the driver data (e.g. vision condition, height, address, etc.)

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Will all DriveTest Centres have a secure medical drop box?

No. The following offices will have a medical drop box available for customer use:

  • Barrie, Belleville, Brampton, Brantford, Burlington, Downsview, Etobicoke, Guelph, Hamilton, Kingston, Kitchener, London, Metro East, Newmarket, Oakville, Orangeville, Oshawa, Ottawa Canotek, Ottawa Walkley, Peterborough, Port Union, St Catharines, Sudbury, Thunder Bay, Windsor.
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Who is eligible to use the secure medical drop box?

The secure medical drop box can be used by controlled class licence holders who are required to submit a cyclical medical report based on their age. Eligible users must not require any data changes, downgrades, upgrades, or the issuance of a temporary driver’s licence. Eligible users may deposit their medical report form in the secure medical drop box during regular business hours at participating DriveTest Centres.

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Can I obtain and print a medical form for my commercial licence online?

Not at this time. However, your physician or employer may have copies. If in doubt, visit a DriveTestCentre to pick one up.

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Can my spouse hand in my medical for me?

Yes. Anyone can drop off a medical form. However, we cannot issue a temporary driver’s licence to a third-party.

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How will I know when my police record check has been cleared?

At this time, online status updates are not available. However, you can visit any DriveTest Centre or call 416-235-2999 to find out whether your criminal record search has cleared.

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