DriveTest Questions and Comments
Do you have a question or concern about driver examination services? Check out our frequently asked questions (FAQs) page, contact us, or complete a customer satisfaction survey at one of our DriveTest Centres.
Telephone Road Test Bookings
1-888-570-6110 or 647-776-0331
This automated phone booking line provides you with the following options on the main menu:
- Book, cancel, reschedule, or confirm a road test – Say “road test” or press 1.
- Information on a specific DriveTest Centre – Say “DriveTest” or press 2.
- Licensing information, such as payment, identification, testing, licence exchange, or commercial licensing – Say “licensing” or press 3.
- Government numbers – Say “other numbers” or press 4.
- Speak with a live operator – Press 0. Live operators are available on Monday to Friday, from 8:30 am to 5:00 pm.
Please be aware that if you cancel a road test appointment less than 48 hours before the scheduled time, you will lose your road test fee. If you have cancelled more than three road tests in the last six months, you will be unable to book or cancel your appointment using any automated system — you will need to contact our DriveTest call centre or visit your local DriveTest Centre in person. See Book a Road Test for details.
Telephone Comments and Questions
This phone number should not be used for booking, cancelling, or rescheduling a road test.
Live operators are available on Monday to Friday, from 8:30 a.m. to 5:00 p.m. After hours, please leave a message.
Dialling this number will provide an automated response that, for specific comments, will ask you for your driver’s licence number, name, contact phone number, and brief outline or subject of your call. Please have these details available. We will investigate your issue before returning your call. We are committed to returning all calls within one business day.
Email Comments and Questions
Messages are monitored for driver examination services and driver licensing comments only. Please do not use this form for booking, cancelling, or rescheduling a road test. Unsolicited spam, junk mail, or promotions will not receive a reply.
DriveTest Centre Hours of Operation
Hours vary by location. Please see the Find a DriveTest Centre page for details.
Serco Customer Feedback Department
Oshawa DriveTest Centre, Midtown Mall
200 John St. W.
Oshawa, Ontario L1J 2B4
Notice of Collection
The personal information that you have provided to us to enable us to respond to your inquiry will be used only for that purpose. You will not be placed on any mailing lists, nor will your information be released to any third party, except as may be authorized by law. The authority for obtaining this information from you complies with section 38(2) of the Freedom ofInformation and Protection of Privacy Act. If you have any questions regarding privacy and your personal information, please contact the Privacy Officer via either the regular mail or email addresses above.