Centre Accessibility

At DriveTest, we aim to provide accessible services for all Ontarians.

DriveTest Centre Features

Centres across Ontario are designed to accommodate — and include — everyone.

 

Lowered Service Desk at a DriveTest Centre

Serco Canada Inc. has published accessibility standards for customer service [link opens a new window] that reflect Ontario Regulation 429/07 and the Accessibility for Ontarians with Disabilities Act, 2005. Serco's policy applies to all DriveTest Centres and the Support Office to ensure equal access to its goods and services.  

DriveTest Centre Facilities

  • Located at street level.
  • Accessible service counters and desks.
  • Power doors, ramps, and railings.
  • Accessible parking, bathrooms, aisles, and waiting areas.
  • Support person and service animal allowances (but no pets, service animals, or passengers other than the driver examiner are allowed in the vehicle during a road test).
  • Close to major highways, roads, and public transit.
  • Emergency response team and procedures (e.g., fire wardens, certified first aid/CPR providers).
  • Multiple methods of reaching us: in-person, telephone interactive voice response, live-operator call centre, as well as a responsive website.
  • Staff trained to accommodate all customers (e.g., driver examiners trained to use hand signals and evaluate drivers using altered vehicles).

 

Driver Examination Services

  • A variety of knowledge testing methods are available: verbal, handwritten, and computerized. People who have reading or writing challenges can take a verbal/audio knowledge test. Computerized knowledge tests have audio capabilities. If you require a verbal test administered by a DriveTest Centre employee, an appointment may be required. Please visit a DriveTest Centre for details.
  • People who are deaf may use sign-language interpreters for their knowledge tests and/or road tests. To use sign language support, you must make an appointment for a knowledge test and obtain prior approval from a DriveTest regional manager for a road test. We will reimburse you for the reasonable and necessary costs of hiring a sign-language interpreter. Please visit a DriveTest Centre for details.
  • For vision testing, screens can be moved as required, by simply unplugging the device and moving it into the desired location. Cameras can also be adjusted, if needed, by simply moving the device to the desired height.

Questions and Feedback

If you have any questions, concerns, or feedback about our facilities or services, or would like to advise us of any accommodations you require, please contact us.

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