Booking Instructions Help

The following instructions may help you manage your appointments.

Frequently Asked Questions About Booking

Type of IssueTips, Instructions, and Explanations

 

Bookings Made After Completing a Ministry-Approved Beginner Driver Education Course

 

 

After completing a driver education course, some customers are noticing wait-time issues related to graduated licensing when they book a road test with DriveTest.ca. Please note that, before booking a road test, driving schools must enter student course results into the MTO system to reduce the mandatory wait times for the G2 road test (12 months to 8 months). If the results are not entered into the MTO system, the first available booking date will display a date 12 months from when the student applied. If you do not wish to book the appointment that is 12 months from your first licensed date, contact your driver education course provider to confirm that the required information has been entered on the MTO system. If you encounter further issues, please contact us by phone (1-800-489-8450). You can also visit one of our DriveTest Centres for help.

 

 

MTO Requests Drivers to Complete a Road Test (e.g., for Seniors and Medical Referrals)

 

 

MTO requests, by mail, that certain drivers complete a road test. If you have received an MTO road test request (e.g., senior referral from a Group Education Session, customer aged 70+ involved in a collision, medical referral), please contact us by phone (1-888-570-6110 or 647-776-0331). You can also visit one of our DriveTest Centres to book. Unfortunately, we cannot currently process bookings through the Drivetest.ca website for this type of road test appointment.

 

 

Multiple Bookings Using the Same Email Address

 

 

Email addresses are required for road test bookings made with the DriveTest.ca website. The DriveTest.ca website may not support multiple bookings from different driver’s licences using the same email address. Try using a unique (e.g., the student’s) email address. If you encounter further issues, please contact us by phone (1-888-570-6110 or 647-776-0331). You can also visit one of our DriveTest Centres for help.

 

 

Credit Card Declined/Transaction Issues

 

 

To book a road test on this website, you need a valid credit card. For your protection, your credit card could be declined for a number of reasons by your card-issuing bank/credit card company. For example, the bank could decline to process multiple bookings using the same credit card in quick succession. If you believe your card should not have been declined, please call your bank using the 1-800 phone number on the back of the card.

 

 

Credit Card Pre-Authorization Concerns

 

 

The DriveTest.ca website uses a pre-authorization payment process. If the road test booking is not successful, the credit card is not charged but may appear as a pending or authorized transaction on the credit card statement. The removal of a pre-authorization is an automatic process. DriveTest is not able to speed up this process, as we have not received the funds. Generally, the pre-authorization disappears/is removed within 5 business days. You may wish to enquire with your bank/credit card company as to their timelines for the removal of pre-authorizations. If at any point the status changes from a pending/authorized transaction to a posted transaction, please contact us by phone (1-800-489-8450) for further investigation. You can also visit one of our DriveTest Centres for help.

 

 

Use of VISA Debit and MasterCard Debit Cards

 

 

The DriveTest.ca online road test booking system accepts credit card (VISA, MasterCard or American Express) only. Sorry, we do not accept VISA debit or MasterCard debit cards at this time.

Road test bookings and payments can be made at all DriveTest Centres by cash (Canadian dollars only), credit card (VISA, MasterCard, or American Express), regular debit card, certified business cheque, certified personal cheque, bank drafts or money orders (each made payable to the DriveTest Centre), or travellers cheque (Canadian or American).

You can also mail (with a detailed cover letter) a certified cheque or money order made payable to the DriveTest Centre where the road test will be conducted.

 

 

Confirmation Email in Junk Mail Folder

 

 

DriveTest.ca uses email addresses for road test bookings. When you complete a successful booking transaction on the DriveTest.ca website, you will receive a verification email from noreply@drivetest.ca. If you do not see this email in your inbox, kindly check the junk mail folder in your email software. If you expect to make multiple bookings using DriveTest.ca, you may want to add noreply@drivetest.ca to your emails allowed list.

 

 

Web Browser Configurations

 

 

After selecting your preferred road test booking options (e.g., licence type,date, time, DriveTest location), a popup window will appear. The online road test booking system uses popups to securely process credit card payments through Desjardins/Optimal Payments. If you do not see this popup window, please check all the open windows on your computer/device or check that your browser allows popups.

 

 

Web Browser Versions

 

 

The DriveTest online road test booking system is designed to support the Chrome, Internet Explorer (IE), Safari, and Firefox browsers released in the last two years. IE 10 (and older versions of IE), for example, is not compatible with the online road test booking system for security reasons. If you are using an older browser, you may want to upgrade it to the latest version, try another browser, or contact us by phone (1-888-570-6110 or 647-776-0331) to book your appointment. You can also visit one of our DriveTest Centres for help.

 

Agent serving a customer